Homeowner Center

With you every step of the way

Customer Care is available 9:00 AM – 4:30 PM Pacific Time, Monday to Friday, via:

Service Appointments

To schedule an appointment, please contact our mainline at 604-715-0360

During onsite appointments, the homeowner (or the rental manager if the property is tenanted) must be present when our team responds to the request. All rental tenants must contact their homeowner or rental manager to book service appointments.

We ask that Residents be available onsite during appointments until the work is completed.

PLEASE NOTE: We are operating at reduced capacity due to COVID-19. The safety of our clients, employees and stakeholders is paramount, and we ask that all residents or homeowners wear masks and follow social distancing procedures during appointments. See our COVID-19 Operation Policy for additional information.


A 24-hour emergency contact number is located in your homeowner guide. For questions, or if you cannot locate the 24-hour emergency number, contact your Strata manager.